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Multi-Office Training Rollout - With Custom Computer Lab Builds

Summary

Faced with rapid expansion and the need to provide technical training to a large number of new hires, a health benefits provider worked with MicroTek to develop a training rollout plan including PC lab build-outs in multiple locations throughout the U.S. This plan allowed them to provide a quality learning experience while still meeting their tight timing and logistic requirements.

MicroTek provided: 

  • Venue Selection and Qualification 
  • PC Lab Build-out and Support
  • Assistance with Guest Accommodations
  • Catering
  • Logistics
Challenges

The client needed to rapidly expand services and open several new offices within just a few months—while simultaneously training nearly 1,000 new employees. Realizing that corporate training rollouts require attention to detail, clear communication and perfect timing across project tasks, the client turned to MicroTek to handle all of these details so they could focus their attention on developing their training materials and opening the offices. 

Solution

Due to the complexities of the project, the number of employees that needed to be trained, and the short time frame, MicroTek suggested a custom training rollout. Because the technical training sessions needed to accomodate more than 250 students at a time, traditional computer training rooms were too small to be a viable option. MicroTek’s team worked with the client to find suitable venues in a total of five locations across the US. 

MicroTek assisted the client with the selection of suitable venues, ensuring that the training locations could handle the strict technical requirements of a large-scale computer training. MicroTek’s team handled all of the logistics of the offsite PC lab build-outs—coordinating setup and configuration details so that the lab was ready for use when the client arrived. This included timing, computer and equipment sourcing and setup, software imaging and providing a secure, dedicated network. Additionally, MicroTek staff was available onsite during the training to take care of technical support and ensure that the event went smoothly. 

Results

Despite the complicated logistics, MicroTek was able to put together the first training in under 4 weeks. By utilizing MicroTek’s rollout solution, the client was able to successfully open their new offices, on schedule—with their new employees trained and ready.