Article Excerpt from:
Red Hat: Customer Satisfaction Drives Enterprise SuccessChief Learning Officer Magazine - September 2004
Emily Hollis
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Due to the large amount of classroom-based learning, and the need to bring more training to more locations, Red Hat has partnered with high-quality interim facility providers, such as MicroTek, Childers said. “We need to cover as many cities as possible and have open enrollment in as many cities as we can so our customers can find a Red Hat class within a short commute or perhaps at maximum, a two-hour commute from their location,” Childers said. “We’ve been doing that in an environment where others have had to reduce the number of locations they cover."
Companies like MicroTek help ensure that learning leaders at Red Hat can stay focused on the mission-critical tasks associated with learning, according to Mike Wallrich, president of MicroTek. “What we see is that the companies should be focused on high-value tasks, such as content and training the instructors,” he said. “Those are high-value tasks, and they should outsource the low-value tasks, the facilities, aligning hotels for students and the logistics of setting up networks and the technology required to create a learning event. We take care of the low-value tasks.”
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